Velours

1️⃣ Nova Poshta

We deliver to branches and post offices in Ukraine and Europe

Delivery cost according to carrier rates.

We ship orders within 1-3 business days.

2️⃣ Ukrposhta

Доставляємо  до відділень по Україні та Європі

We deliver to branches in Ukraine and Europe.

We ship orders within 1-3 business days..

General information

Return or exchange the purchased product within 14 days in accordance with the Consumer Protection Law. For online orders, 14 days are counted from the moment the product is received at the post office.

Returns and exchanges are carried out through the delivery service Nova Poshta, Ukrposhta. You can also use the “Easy Return” service from Nova Poshta.

The return and exchange of goods is carried out subject to the following conditions:

1️⃣ Keeping seals and labels in place (not cut).

2️⃣ No signs of wear, dirt, or odors.

3️⃣ Preservation of presentation and consumer properties.

4️⃣ Packaging preservation.

When exchanging or returning an online order, you must contact the manager by phone number +38 099 787 87 87 or in Viber. Next, you must fill out the Exchange and Return Form.

Properly packaged goods must be shipped together with the form in the original packaging.